Refund Policy

1. General Refund Policy

Currently, ThePGFinder.com provides all core services free of charge. This includes:

• PG listing creation and management
• PG search and discovery
• User registration and profile management
• Basic communication features

Since no payments are processed through our platform for these services, no refunds are applicable.

2. Future Paid Services

If we introduce paid premium features in the future, the following refund terms will apply:

3. Rental Payment Refunds

Important: ThePGFinder.com does not process rental payments between PG owners and seekers. All financial transactions for rent, security deposits, or other accommodation-related payments are handled directly between users.

Refund requests for rental payments should be directed to:

• The property owner/manager for rent or deposit refunds
• Your payment provider (bank, digital wallet, etc.)
• Legal authorities in case of disputes

We recommend:

• Using traceable payment methods
• Obtaining signed rental agreements
• Keeping records of all transactions
• Verifying property details before making payments

4. Refund Request Process

For any potential refunds related to future paid services on our platform:

Eligibility Criteria:

• Request must be made within 7 days of payment
• Service must be technically unavailable or not as described
• No usage or benefit derived from the service

Refund Process:

1. Contact our support team at support@thepgfinder.com
2. Provide payment details and reason for refund request
3. Allow 5-7 business days for investigation
4. If approved, refund will be processed within 10 business days

5. Non-Refundable Items

The following are generally non-refundable:

• Services already rendered or utilized
• Digital products or features accessed
• Payments made to third parties through our platform
• Bank transfer fees or payment processing charges

6. Cancellation Policy

For future paid services:

Service Cancellation:

• You may cancel paid services at any time
• Cancellation stops future charges but doesn't refund current period
• Cancel through your account dashboard or contact support

Account Cancellation:

• Account deletion is available anytime
• This action is irreversible
• No refunds for unused paid services upon account deletion

7. Dispute Resolution

For disputes related to potential future paid services:

1. First, contact our support team with complete details
2. If unresolved, the dispute may be escalated to management
3. As a last resort, legal recourse may be available per our Terms of Service

8. Contact Information

For refund-related inquiries (for future paid services):

• Email: support@thepgfinder.com
• Response Time: 2-3 business days
• Hours: Monday - Friday, 9:00 AM - 6:00 PM IST

9. Policy Updates

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to the platform. For existing paid services, the policy in effect at the time of purchase will apply.